Return Policy

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you received the wrong item. We have a 30-day return policy, which means you have 30 days after receiving your item to request a refund.

WheelDock does not pay the return shipping on items being returned for a refund.

To be eligible for a refund, your item must be in the same condition that you received it, undamaged or unused, and in its original packaging. You will also need the sales receipt or proof of purchase. To start a return, contact us at wheeldock@wheeldock.com or (405) 743-8080 to get a Return Authorization number.

Items sent back to us without a Return Authorization Number will not be accepted.

Send returns to the following address:
WheelDock
4520 Territory Lane
Stillwater, OK. 74075

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take up to a week for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we’ve approved your return and you have not received a refund, please contact us at wheeldock@wheeldock.com.

You can always contact us for any refund/return questions via email or (405) 743-8080.

How long will it take to get my order?

We normally ship within 48 business hours of receiving an order and we use Federal Express ground for all of our shipments. Most generally customers receive their order within a week. There are occasions that we are out of stock on items, but most often we are back in stock within a week. 

Do you have military/LEO discounts available?

Yes we do. Contact Us for details.

What is your return policy?

You can find our Return Policy here.

Do you ship internationally? 

We can ship internationally but the pricing varies depending on location. Please keep in mind when you request a quote that the boxes and weight of our center stands and chocks cause the shipping cost to be rather high on international orders. Contact Us for a shipping quote. 

I don’t see my bike listed. Can you make me a chock or stand?

Our chocks and stands are made based on stock tire and/or suspension measurements. If you don't see your bike listed, or have made modifications to your bike, submit a Custom Request Form and our team will contact you.

Can I use the same chock for multiple bikes?

Our chocks are made to a specific width based on the front tire of the bike. Depending on the width of the tire of other bikes, it may or may not work. The chocks are not adjustable but if the chock is too wide, you can use spacers to narrow the channel of the chock. We do not recommend using spacers when hauling a motorcycle, but for free standing the bike spacers are fine. Less is better.

If I change my front tire will the chock still work?

The chock is made to a certain width and if you change the wheel to a different size, the chock may or may not work properly. If you need a narrower chock, spacers are available here.

If the new tire is too wide for the chock, you will need to get a new chock made for a wider tire.

Can I trailer my bike using only the chock and no straps? 

ABSOLUTELY NOT! Always, always, always make sure your bike is strapped in properly. 

What materials are used to make the chock?

Steel tubing and steel plate.